Recent Water Damage Posts

Finding the right plumber

11/13/2020 (Permalink)

backed up shower A backed up shower is not only a plumbing emergency, but also a restoration emergency

Dealing with the trades can be challenging at the best of times and finding the right plumber is no different. If you don't already know someone, how comfortable are you inviting them into your home or business?

While most plumbers know how to fix the pipes and will tidy up after themselves, very few are trained to correct whatever damage the water may have caused. 

Are the walls wet? The carpet? The hardwood? Is there potential for mould growth? Spread of disease from sewage?

At SERVPRO® of Milton & North Oakville, we are trained to answer those questions. And we have a network of reliable and trustworthy plumbers available throughout the region. So if you have a plumbing repair problem please give us a call first and we will help make it "Like it never even happened."

Water Remediation

11/13/2020 (Permalink)

In March a call came in for a water emergency. It was a local Logistic Business. The employee had walked in and discovered that there was water all through the office and back rooms. After talking to her manager, they decided to have us- SERVPRO of Milton and North Oakville, come in and assess the damage. Upon arrival we noticed that the source of the water came from the toilet. The water was a class 3, because it was from the sewage. After removing all of the water, we had to sanitize the rooms with benefect. Fans were then set up with dehumidifiers to help reduce the moisture in the air. Unfortunately the problem was not solved. While we were away the water came back, a plumber was then needed. After further investigation the main cause was located. There was a blockage in the pipes. So, the pipes needed to be snaked by the plumber to remove the blockage. The cause of the blockage was a mixture of things that should not be flushed down the toilet. Due to this, the job had to be completed over again. What can be taken away from this situation is, always be careful in what are you flushing down the toilet. Products will typically state on packages proper disposal method.

24/7 Water Damage Emergency Services

11/12/2020 (Permalink)

SERVPRO of Milton & North Oakville Provides Expert Water Damage Remediation Around the Clock

We truly are Faster to any size disaster. Whether it's a broken pipe, a dishwasher leak, a laundry leak, or a sewage backup, the faster we can get to work, the faster we can help you get things back to normal. 

The longer the water is left to sit, the more damage will occur. Maybe you haven't decided to file an insurance claim, so a timely response will save you money. Even if it ends up going through insurance, a faster response will mean a shorter restoration process, minimizing the disruption to your life.

Our standard of care is to respond to water damage emergencies anywhere within a 4-hour drive. While the majority of customers are in Milton and Oakville, we also regularly assist people in surrounding communities of Burlington, Mississauga, Georgetown, and Brampton.

Among water restoration companies, SERVPRO stands out with professionalism, fast courteous service, and advanced techniques that will help you save money in the long run.

    • Not sure if you want to file a claim yet? Check out our video blog discussion: Video Blog

Wet Basement

11/12/2020 (Permalink)

Water Seepage in Foundation

At this time of year, we tend to see a lot of wet basements due to foundation seepage. This may or may not be covered by insurance. Depends on your insurance company and coverage. With the temperatures going up and down, snow melt pools around around the foundation of a home, gravity does its job, and water eventually finds its way into the basement.

This is often caused by two very common problems:

  1. Landscaping - Over time, the grading around the house settles, or perhaps some incorrect modifications allows the ground to slope towards the house, instead of away from it. Unfortunately, it's very hard to fix until the ground thaws in the spring. A professional landscaper should be able to correct the grading issue and may even recommend the installation of a French ditch.
  2. Downspouts - We often see incorrectly installed downspouts, that fail to drain water away from the foundation. This can be corrected with the addition of inexpensive downspout extensions, or by ensuring the downspouts are correctly draining into the storm-sewer system.

Once the water is in the house, the water needs to be extracted in a timely fashion and the structural elements need to be dried. Unfortunately this type of water intrusion is often not noticed for several days or weeks, leading to concerns that mold may have started to grow under carpeting or behind walls. Appropriate precautions are essential to prevent the spread of contaminants to other parts of the home.

Advantages on in-place drying

11/12/2020 (Permalink)

person standing on drying equipment crew member using our in-place drying equipment

In some situations, we prefer to use In-Place Drying techniques to dry the carpet and the pad. Clear advantages include less disruption to the occupants, furniture does not have to be removed, carpet sustains less damage from the drying process, and (potentially) lower overall costs.

In-Place Drying focuses on drying the structure as a whole, not just the carpet and pad. Employing aggressive extraction techniques, such as weighted extraction (pictured), will significantly decrease the drying time. Once the extraction is complete, a drying vortex is created to dry the structure, carpet, and pad simultaneously.

Carpet loses approximately 50% of its ability to stretch when wet and using other methods like "floating" the carpet can weaken it, or lead to permanent damage.

There are many situations when In-Place Drying is not appropriate, for example if there's damage from contaminated water (Category-2 "grey water" or Category-3 "black water"); if the padding has been saturated for more than 72 hours; or if the carpeting is installed above another flooring type like hardwood, laminate, or linoleum. 

Some adjusters question whether it is as cost-effective as tearing out the pad and floating the carpet. In such a case, we will offer to try this option and if it doesn't work, there will be no charge. However, if it does work, the customer will be much happier as they will be able to get back to their normal routine much sooner.

Water damage and your HVAC system

9/24/2020 (Permalink)

Heating, Ventilation, & Air Conditioning systems (HVAC) require special attention during any water intrusion. If directly contacted by Category-1 (clean) water, they can malfunction, shut down, or spread excess humidity throughout the area we are trying to dry. If directly contacted by Category -2 (somewhat contaminated) or Category-3 (grossly contaminated) water, they can spread contamination to unaffected areas.

The design, capacity, and operational conditions of the HVAC system are important factors for moisture control during advanced restoration procedures. HVAC systems should be inspected and cleaned, if necessary, in accordance with the relevant standards. The National Air Duct Cleaners' Association sets standards for the Assessment, Cleaning, & Restoration of air ducts (NADCA ACR 2006, and NADCA ACR 2013 are two commonly referenced standards).

Since HVAC systems circulate the air that workers and occupants breath, if is a critical component for the well-being of all during and after the remediation project.

In Category-1 water losses, water should be drained or vacuumed thoroughly from the HVAC ductwork and mechanical components as soon as practical. Then the system needs to be thoroughly dried. All systems should be inspected and cleaned following the NADCA ACR standard by a qualified person.

In Category-2 or Category-3 water losses, complete decontamination might not be possible, in which case removal of affected components may need to be replaced.

The importance of tenant insurance

9/11/2019 (Permalink)

Renting a house or apartment in this day in age seems to be very common, for people in every age group.  A lot of the time, renters take insurance for granted.

Here is an example of a true story:

A young new mother was ready to get out on her own with her baby boy.  A friend had just bought a house and thought it would be a great idea to get help with the mortgage, while, at the same time, allowing this mother to start a new journey.  The owner of the house had house insurance (of course!).  It never occurred to the new tenant that maybe tenant insurance would have been a smart idea!

Not even a month later, while in the midst of having the roof re-done, came a MASSIVE downpour of rain.  To say that some water came in and did some damage, would definitely be an understatement.

All of the contents in the house were affected, and almost all was not salvage-able.  From a crib, to photos, to beds and dressers, none of it was covered under the owners insurance, as it did not belong to them.

What started out as an amazing new adventure for a new mother, ended up in extreme grief. 

We cannot reiterate enough, the value of what insurance providers can do in times of need.  Tenant insurance is so important, so don't take it for granted! 

The Do's and Don'ts!

1/24/2019 (Permalink)

This is our extraction Truck!

As professionals working in the business of water damage mitigation, we are often asked for advice about what to do when there's a water intrusion at a home or business. The first priority must always be safety. A flooded basement, for instance, poses a risk for electrical hazards from electrical devices that are plugged into outlets. If you have any doubts, call a professional right away. If it is sparking, smoking, or a suspected electrical fire, get out and call 911.

Another concern is the type of water. For example, grossly contaminated water from a sewage backup must be treated differently than clean water from a burst supply pipe. Turn off the water at the source, if possible. And please remember that a burst pipe is not a plumbing emergency: it is a drying emergency. Once the water has been shut off, the plumbing can be repaired at any time. However, the structure needs to be dried ASAP to minimize damage and prevent mould growth; mould fungi can begin to form in as little as 48 hours, so time is of the essence.

Here are a few more DOs & DON'Ts.

  • DO: Avoid all contact with sewage and items contaminated by sewage,
  • DO: Wash your hands thoroughly after contact with contaminated items,
  • DO: Seek medical attention if exposed to harmful waste,
  • DO: Shut off the source of water if possible or contact a qualified party to stop the water,
  • DO: Turn off circuit breakers for wet areas of the building if it is safe to do so,
  • DO: Remove as much excess water as possible by mopping & blotting,
  • DO: Wipe excess water from wood furniture after removing lamps and tabletop items,
  • DO: Remove and prop up wet cushions for even drying,
  • DO: Place aluminum foil or wood blocks between furniture legs and wet carpeting,
  • DO: Relocate paintings, art objects, computers, documents, and other materials that are valuable or sensitive to moisture,
  • DO: Use wooden clothespins to keep furniture skirting off damp floors,
  • DO: Hang draperies with coated hangers to avoid contact with wet carpeting or floors,
  • DO: Hang furs and leather goods to dry separately at room temperature,
  • DON'T: Walk in areas with grossly contaminated water in order to minimize the spread of contaminants,
  • DON'T: Turn on the HVAC system in areas with grossly contaminated water,
  • DON'T: Use household fans in areas with grossly contaminated water,
  • DON'T: Use products for personal hygiene in areas with grossly contaminated water,
  • DON'T: Enter rooms with standing water where electrical shock hazards may exist,
  • DON'T: Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards,
  • DON'T: Leave books, newspapers, magazines, or other coloured items on wet carpeting or floors in order to prevent staining,
  • DON'T: Leave Oriental rugs or other coloured rugs on wet carpeting,
  • DON'T: Use your household vacuum cleaner to remove water in order to avoid electrical shocks and prevent damage to the vacuum,
  • DON'T: Use TVs or other appliances while standing on wet carpeting or floors, including wet concrete floors,
  • DON'T: Turn on ceiling fixtures if the ceiling is wet or enter rooms where ceilings are sagging from retained water.